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Electricity customers can claim £200 a day for 'poor' service

Electricity companies are to be charged from £10 to £200 a day for industrial customers being let down, reports the Daily Telegraph.

It is the first time homeowners and businesses trying to connect to the grid have been able to bill the electricity network operators for damages. Ofgem, which has introduced the scheme, said "poor" customer service levels had driven the changes. Last year, the watchdog fined EDF £2m for breaching a separate set of connection standards.

New law threat to small businesses

The Equality Act 2010, due to come into force on 1 October, will enable staff to seek damages from employers who fail to take reasonable steps to protect them from any form of discrimination by a third party such as a customer.