Social media is much more than chat-rooms. But many businesses don't understand how to use it properly, according to a recent study by Gartner. "Social media is not an end in and of itself — it is an enabler," said Anthony Bradley, group vice president at Gartner. "Social media technologies are tools and, like any technology, it is how people use those tools that delivers enterprise results." It allows business to

One of the "aha moments" I've had in the past few weeks is that many solo professionals (or entrepreneurs) shrink up and get defensive after receiving any question or suggestion about how they do their work.