You'll never know exactly how much business you lose due to so-so customer service. But I guarantee that if your business is in trouble, a lack of customer service is one root cause of your situation. To turn your business around, try sharply redefining what acceptable customer service is for you.

Negotiation is a learned skill. Those with the best skills invariably come out on top. Improvements in negotiation skills are immediate and measurable. Negotiation skills training provides an incredible return on investment. A negotiation skills training program will pay for itself in a month.