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Why big customers resist doing business with start-ups and small companies

Most technology start-ups believe their technology is terrific; its value should be obvious to everyone. If a start-up meets resistance, then the solution is often to just offer the product or service for free - the "try it, you'll like it" approach. But sometimes, even free isn't enough of a compelling reason to try the product.

Why? In business transactions, the draw is often far more than the technology or even the price.