As Gemba walk takes you directly to the action, they are specially an impactful part of your consistent improvisation processes, which includes Kaizen events and audit management. Implementing the Gemba walk focuses on taking the quality out of the spectrum and making it a responsibility for everyone in the firm. You are able to see an up-close perspective of whether the employees understand and follow business processes. It also helps in honing your communication skills as well. Gemba walks require 3 important elements.
- Involvement of the leader
You have to pay a visit to the shop floor to see if the process actually supports the designed purpose. Make sure they are equipped with enough resources to solve their issues.
- Ponder on the purpose
Ponder on the root cause of the issues. Focus on defining it, unleashing the waste, encouraging the Kaizen techniques to determine patterns, tools, forms, and routines. Use the method of 5 Whys rather than prescribing and listing up solutions.
- Have respect
Gemba isn’t about blaming your employees for their mistakes. You need to show respect to the shop floor employees to maintain the trust in them. Coach the employees on the problem solving processes and challenging them to create their own solutions.
Gemba Walk Checklist
Before proceeding for the Gemba walk, have some objectives in mind beforehand. The list is classified according to those objectives which will make it easy for you to proceed.
- What is the process or the standard defined to which you are working?
- Do you think the process or standard is defined enough?
- What are we working on to meet this defined standard or process?
- What is the goal we’re trying to achieve here?
- What can we implement to improve the process?
- What can be implement to stop these non-conformances in an instant to promote the use of corrective action?
- What kind of issues prevails here?
- Why is this considered a challenge?
- What is the root cause of this issue?
- What will you do next?
Tools and resources
- Is our data and charts up to date?
- Do you have sufficient resources needed for this process?
- How would you help in breaking down these barriers?
- What is the priority for today?
- What do you aim to improve today?
- What other questions do you think I should be asking?