Customers want to see an end to cold calling
The majority of consumers would like to see the practice of cold calling outlawed, a survey has revealed.
According to consumer group Which?, of the 2,000 people polled in the survey, three-quarters want an end to cold calling.
A quarter of those questioned had felt intimidated by the marketing tactic.
On average consumers receive six cold calls each month, while for businesses the rate is higher.
Firms are allowed to contact potential customers in this way, although people and other firms may opt out of receiving unsolicited phone calls.
In the view of the Business Department, which holds responsibility for the regulations governing cold calling, there is a balance to be struck "between allowing legitimate businesses to continue to operate and the needs of consumers".
However, Ceri Stanaway of Which? said: "Cold calls are at best a nuisance and at worst an intimidating intrusion into our lives. Three-quarters of the people we asked said they'd like the practice to be banned outright.
"Reputable businesses should stop making sales calls to you if you ask to be removed from their contact database, but if that doesn't work you should report the company to the Information Commissioner's Office or Ofcom."
A spokesman for the Direct Marketing Association conceded that, although the telemarketing industry has come a long way in improving its practices, there was still some way to go.
He said: "There is the need for businesses to make legitimate calls to customers and potential customers. However this should always be on the basis that they have indicated their interest in receiving such calls."


Comments
You're a hypocrite!
Why then did you cold call me the other week pretending to be 'The National Business Survey' or similar? I've dug around and see that you're really a front for a company called B2 Group. Explain yourself.
Explain yourself
Okay. First things first. The story is about cold calls to consumers. We included the story to help businesses that want to sell more to consumers. Our audience is a business audience. So suggestions of hypocracy are unfounded.
Secondly, digging around is unnecessary. A company called the B2 Group employs staff to call on its behalf to conduct the National Business Census. These staff clearly introduce themselves as phoning on behalf of the B2 Group.
This is a way in which B2 can attract members to the B2BusinessHub and (by taking account of the answers) ensure this website and community suits their needs. If B2 was hiding, it would hardly put its name in the website address, would it?
The management of the website and community is subcontracted to my company WordZone Ltd which previously ran the Business Club for the Daily Telegraph and the Enterprise Network for The Sunday Times. That is why we include our details in the 'About Us' sectiion.
I hope that you find this sufficiently open and straightforward, Mr / Mrs / Ms b8556243@kzlk.com