Ten top tips for using PR to build your business
As a small business, you probably have lots of things to tell the world and PR is a great way to get the word out there, so here are publicity professional David Tutin's 10 top pieces of PR advice to keep your strategy on the right track:
1. Do it yourself?
Doing the PR job yourself is certainly possible, especially if you've had some previous marketing/PR experience or have a friend who can give you some sound advice. The biggest obstacle might be the amount of time it might take out of your day. If you've no budget at all for professional help, approach your PR with bags on enthusiasm and self belief and make sure you keep communicating - don’t give up if you don’t get loads of coverage right away.
2. Or get some help
PR freelancersare a good option if you need some experienced advice and help, but without the outlay of an agency contract. They usually charge well below agency rates and should be very flexible on contract term. Specialist agencies are also a very good bet, and if I were looking for a PR supplier, I'd want lots of relevant experience in my market to be top of the list of requirements.
3. Are you interesting?
Many small businesses waste a lot of PR effort pushing news and announcements that are of little interest to editors or their readers. So, be really honest about whether your news is significant enough to deserve a press release - search through your target media, and if you don't find stories which are similar in nature, chances are it's not interesting enough for coverage. And if you're paying for a PR professional to advise you on what's interesting to the press, listen to what they have to say.
4. Create case studies
Generally speaking, the media will will be very keen to hear what your clients and customers have to say, rather than you talking about how great you are. So, create case studies that work on two levels - fully written-up articles, telling the before, during and after story, but also make sure there are a few clients/customers who will talk to the media direct.
5. Research stories create 45% of news headlines
OK, I just made that up - but look at any newspaper, magazine or website and you'll see how important original research is to the media. Your own knowledge and experience can give you the basis for a research project, and once you have some data there's the chance of some great headlines.
6. Your opinion is valuable
There are loads of great publications and websites who want your expert opinion for their readers. Getting your viewpoints into print should be a big part of your strategy, especially in the B2B or trade context. So, get talking about issues which are important in your industry. Approach editors with your ideas and ask whether they would like to see a complete article.
7. Tailor & personalise
Always, always work with your target audience and media channel in mind. You'll give yourself a much better chance with editors and their readers if the PR output you are offering is precisely adapted for their needs. It might seem obvious, but even the PR professionals are guilty of a 'one size fits all' attitude to their work.
8. Commit to a blog
Anyone can be a publisher, but if you are going to blog about your business make a firm commitment to do it properly. Define your readership, keep the content interesting and relevant, and make sure you keep at it. There's nothing worse than finding a blog which hasn't been updated for months - it looks like you don't care.
9. Maintain momentum
Once you've got your PR up and running, keep going. Even if you vary the way you go about your PR work, a stop/start approach risks wasting the benefit you get from new media contacts and regular coverage.
10. Try to measure value
Measuring the value of PR is a headache the industry has never really solved. That's not much practical help to you, but the best advice I can give is to look at output (the effort going into the campaign) and results. Where is coverage appearing? Where are you getting web traffic from? Can you track orders/new business directly from your PR? If you don't try, you won't be able to measure.
Author David Tutin is managing director of three/six communications – www.threesix.co.uk

